For the first time ever a complete Contact Center solution is available to:

• Drive operational efficiencies
• Enable secure home-sourcing
• Comply with mandates
• Prevent identity theft and fraud

without making any changes to applications.

With innerGuard, Contact Centers can dynamically redact sensitive and non-essential information in all applications – whether Web-based or legacy. Specifically, it allows all or parts of data transmitted to CSR screens in an application transaction response to be redacted in flight without requiring any changes to the host application. For example, a whole SSN (i.e., XXX-XX-XXXX) or part of a SSN (i.e., XXX-XX-1234) can easily be redacted. It is a powerful solution for controlling who has access to specific information -- and when.

Further, all transaction requests and responses from applications can be logged in a secure file for forensics and business intelligence purposes.

Drive Operational Efficiencies

With innerGuard, Contact Centers are able to realize unprecedented quality from their CSRs. By dynamically redacting data before it gets to the CSR's console he/she is only viewing the material required to promptly service the customer. By using this approach you can optimize training by releasing functionality in phases, minimize CSR attrition, reduce call handling time and better serve your clients.

Enable Secure Home-sourcing

With home-sourcing becoming a business necessity, Contact Centers can turn to innerGuard to minimize or even eliminate home-sourcing risk. We keep sensitive data from appearing on CSR screens while ensuring the essential data are displayed for the CSR to assist their caller. In addition, robust logging allows Contact Centers to capture as much or little detail as needed to effectively monitor home-based CSRs.

Comply with Mandates

Through the creation of unalterable logs and the real-time protection of sensitive customer information, Contact Centers are able to comply with government and industry mandates. The meaningful logs created by innerGuard also provide material for forensics analysis and business intelligence.

Prevent Identity Theft & Fraud

By displaying only what a CSR needs to service a caller, the risk associated with the misuse of sensitive information is eliminated. innerGuard is able to dynamically remove all or parts of a customer's DOB, SSN, credit card number, etc. thus ensuring proper and complete privacy without impacting a CSR's ability to service a caller.

Reduce Risk

Many companies now require contracts where the Outsource Contact Center faces uncapped liability if their CSRs misuse or mishandle client data. With innerGuard, you can prevent CSRs from ever having access to sensitive caller data. You are able to prove that complete and proper safeguards are used when handling customer information. Doing this dramatically reduces the liability risk associated with your client's customer data as well as demonstrates a distinct competitive advantage. You can also provide your clients with proof that data was properly used in accordance with agreed upon guidelines.

Through the judicious combination of patent-pending technology and industry standards, Contact Centers are able to:

• Maximize CSR productivity
• Reduce CSR training costs and call handling time
• Prevent misuse of sensitive information
• Create unalterable logs for forensics analysis and business intelligence

Our Contact Center solutions encompass support for Web and legacy applications and have a very low total cost of ownership through:

• A quick and easy implementation
• Reduced learning curves and training expenses
• Lower maintenance and software expenses

For more information on our Contact Center solution please contact sales@cerebit.com.